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Welcome To The support Hub.

This area is your gateway to essential resources and tools that will help streamline your experience. Here, you will find access to the ticketing system, enabling you to manage queries and issues efficiently. Additionally, you can explore our Downloads section, which contains valuable materials to support your needs. Finally, useful links are provided to guide you to important information and services related to your projects. Make the most of these resources to enhance your journey and share your ideas with the world.

Raise a issue.

This is the area to log into Freshdesk, where you can manage your issues and track the progress of your tickets. Upon logging in, you can view all your submitted tickets, check their status, and update any information if necessary. The platform provides a streamlined interface for you to communicate effectively regarding any queries or concerns, ensuring that all issues are addressed promptly and efficiently.

Log In

To access our services, you will need to have your account activated. Please email support@jctitconsultant.com to set up your account.

Enrolment to the Freshdesk Portal

Enrolment in the Freshdesk portal is a straightforward process designed to ensure you can easily access customer support services. Follow the steps outlined below to complete your registration effectively.

Step 1: Access the Freshdesk Portal

Begin by navigating to the Freshdesk website. You may have received an invitation link from your organisation; if so, simply click on it to proceed directly to the enrolment page.

Step 2: Select the Sign-Up Option

On the Freshdesk homepage, locate the "Sign Up" or "Get Started" button. This will direct you to a registration form where you will provide the necessary information to create your account.

Step 3: Fill in Your Details

Complete the registration form with the following information:

  • Email Address: Enter the email address you wish to use for your Freshdesk account. This will serve as your login identifier.

  • Name: Provide your full name to personalise your account.

  • Password: Create a strong password that meets the security requirements. It typically needs to include a mix of letters, numbers, and special characters to enhance account security.

  • Organisation Name: If applicable, include the name of the organisation associated with the Freshdesk account.

Step 4: Agree to the Terms and Conditions

Review the terms and conditions of using the Freshdesk service. You must check the box indicating your agreement to these terms before proceeding.

Step 5: Verification

After submitting the registration form, you may receive a verification email. Check your inbox for a message from Freshdesk and click on the verification link provided. This step is crucial to activate your account.

Step 6: Log in to Your Account

Once your account is verified, return to the Freshdesk portal and log in using your registered email address and password. This will take you to your dashboard, where you can begin to explore the available features and support options.

Step 7: Set Up Your Profile

After logging in for the first time, take a moment to set up your user profile. You may want to add additional details such as your phone number and profile picture to enhance communication and support interactions.

Step 8: Familiarise Yourself with the Interface

It is advisable to spend some time navigating through the portal interface. Familiarise yourself with the ticketing system, forums, and other features available within Freshdesk. This will help you to utilise the platform effectively for your customer support needs.

Troubleshooting

If you encounter any issues during the enrolment process, consider the following:

  • Ensure that the email entered is valid and has not been used for another account.

  • Check your spam or junk folder if you do not receive the verification email promptly.

  • If you forget your password, use the "Forgot Password?" link on the login page to reset it.

By following these steps, you can successfully enrol in the Freshdesk portal and access the customer support solutions it offers. Make sure to keep your login credentials secure and revisit the help section if you have any questions or require further assistance.